OPENING ORDERS: A minimum order of $150.00 for opening orders, this does not include the cost of shipping.
$50. minimum order is required for re-orders
Authorized retailers will receive wholesale cost pricing, plus shipping. Prices are subject to change without notice. Shipping is free on orders above $400.
How do I place an order?
To place an order on the DaVinci Reversibles website you need to go to the Cart and follow the directions. Also, orders may be emailed: firstname.lastname@example.org.
Do I need to create an account to place a wholesale order?
Yes, before you place an order you must create an account for yourself.: Go to: Wholesaler Registration
How will I know when my order is confirmed?
When your order is confirmed you will be sent an email telling you that your order has been confirmed.
Can I cancel or change my order once it has been confirmed?
No, once your order has been confirmed the order cannot be changed or cancelled.
Can I order over the phone?
No, orders may only be placed through the website or with a sales agent.
SHIPPING and DELIVERY
Can I amend or change delivery address after package has shipped?
After your package has been shipped the delivery address cannot be changed.
What countries do you ship to?
At this time we ship to the USA only.
May I ship to to a PO address?
For security reasons you may not use a PO address to ship to.
How do I track my order?
You can track your order via Fed EX Tracking or USPS. Once the order is shipped we will email you the tracking number.
What is your shipping time?
It will usually be 1-3 weeks before your order is shipped. We will email your Fed Ex tracking number after the package is shipped.
What are your shipping charges?
Shipping charges will vary by distance and weight.
RETURNS and EXCHANGES
May I return or exchange a product?
A product may be returned, if it is faulty, within 30 days of delivery. Normal wear and tear is not considered to be a fault.
What forms of payment do you take?
For payment we take only credit cards (Visa, Master Card and American Express) and PayPal.
Is the card information secure?
Your card information is encrypted by SSL before it is transmitted to DaVinci Reversibles.
Is the website safe?
The website is perfectly safe. In order to help ensure that your shopping experience is safe, simple and secure DaVinci uses SSL (Service Socket Layer) technology. SSL encrypts the information that you send to Davinci and helps protect the data as it runs over the internet.
Is the information safe?
We take the security of the customers' information very seriously. Your information will be shared with third parties only when it is necessary to complete the transaction.
The website is not displaying properly.
Please contact our customer service at email@example.com
I have forgotten my password.
Click on Sign In on the home page and then click on (FORGOT YOUR PASSWORD), next to the SIGN IN, toward the bottom of the page.